Returns, Refunds & Exchanges

We appreciate and thank you for your interest in choosing to select artworks from our studio. Each print is made to order so once your order has been placed no exchange or refund will be offered and note that all care is taken to ensure that the artwork you purchase is the artwork you will receive. Please understand that return or exchange of artwork due to change of mind is not accepted so we suggest that you choose your purchases carefully. No return or exchange will be considered for purchases made internationally.

Please ensure that you have provided a correct address for your delivery and note that if your order is returned to us because of incorrect address details, or because you have not collected your order from your local Post Office, a refund will not be given and a further postage charge if applicable will be incurred by you. If you elect for your delivery to be “left unattended”, you acknowledge that Tom & T Studio and our representatives will not be held responsible or liable at all for any loss or damage to the delivered goods.

No return or exchange will be considered if we have not received notification from you within 24 hours of your order being delivered. If the artwork you receive is faulty due to delivery, a return or exchange will be considered if an inspection of the artwork has been made by you within 24 hours of delivery and we have been notified immediately in writing, together with photographs of the damage/fault to the postage cylinder, postage label and artwork to “[email protected]”.

Please note that we do not offer cash refunds on any artworks that we accept to be faulty, however, we will issue an exchange or credit towards a further purchase from our studio. A return should be received by us from you within 7 days of your delivery and you have communicated to us with appropriate photographic evidence within 24 hours of receipt of your order to support that your artwork is faulty. A return will not be considered after 24 hours of receipt of your order. Shipping costs will not be reimbursed unless both parties agree upon reimbursement of such costs.